Remote HD

Remote HD can connect to your computer using 3G, EDGE or GPRS over the internet.
This requires port forwarding configured in your internet router.

Automatically configure port forwarding:

1. Make sure that Port Mapping (on Time Capsule, AirPort Extreme or AirPort Express) or UPnP (on all others) is enabled in your internet router.
2. Open Remote Helper preferences > Networking, and enable discovery over the internet option.
3. Next, enable automatically configure port forwarding option in Remote Helper. If you notice a spinning wheel for a long time, uncheck this option, wait for 10 seconds and enable it again.

If your internet router does not support automatic configuration (like 2wire routers), follow these manual instructions:

1. Open Remote Helper preferences > Networking, and enable discovery over the internet option.
2. Find out the IP address of your computer.
3. Make a note of the make and model of your internet router.
   This is normally found on the underside of your router.
   For example, 2wire 2701HG-B.
4. Type the make and model of your internet router below and follow the link to portforward.com website for step by step instructions for your router. Create a rule to forward all traffic from the internet on TCP port 32700 to the IP address of your computer:
       Note: You do not need to purchase PFconfig application.

To test follow these instructions:

1. Open Remote Helper preferences > Networking and click on "Test access from the internet" button.
2. Before connecting from your iPhone or 3G enabled iPad, turn off WiFi in your iOS device.
3. Quit Remote HD if running on your iOS device. If it is running in the background, double tap the home button to access application running in the background and quit.
4. Launch Remote HD on your iOS device. It should automatically discover your computer and list it under "Computers across the internet" section. Tap on it to connect.

If it still does not work, send us an email with the make and model of your internet router and all other networking devices between your computer and the internet: Contact Us

• Sandbox errors when purchasing a full upgrade for Remote HD Lite

  Sandbox errors are caused on Jailbroken iPhone / iPod Touch devices that have pirating applications like AppSync installed. To fix the sandbox error, launch Cydia, uninstall AppSync or any such application and reboot your device. This should fix the sandbox error and enable you to purchase a full upgrade in Remote HD Lite.

• Firewall Configuration

  Installation of Remote Helper automatically configures the Windows firewall on your PC. Usually no extra configuration is needed.

  To manually configure the Windows firewall, follow these links and create a port entry for Remote Helper (tcp port 32700):
  (or any other port you may have specified)
  Windows XP - Open a port in internet Connection Firewall
  Windows Vista - Open a port in Windows Firewall
  

  Tip: If you are having troubles connecting, try temporarily disabling the Windows Firewall and see if you can connect.

• Troubleshooting Timeout Errors

  1. Make sure that Remote Helper is running on your PC.
     Download Remote Helper
  2. Timeout Error can also occur due to an incorrect firewall configuration even if you added an exception for Remote Helper. Please disable it temporarily to see if it resolves the problem.
  3. Antivirus software on your computer can also interfere with incoming traffic. Please disable it temporarily to see if it resolves the problem.
  4. If you have cisco vpn client installed on your computer, make sure that its stateful firewall is turned off.
  5. Try changing the port used by Remote Helper to an available port like 32700 or 32701. Then click Restart Helper button.
  6. Make sure that your iPad/iPhone/iPod touch is connected to WiFi and shows the WiFi symbol in status bar of the device.
  7. If your iPad/iPhone/iPod touch is on a public or external network, try manually putting in the host and port information into Remote HD.
  8. If you are still unable to connect, and your computer supports WiFi, try setting up an Ad-hoc networking between your computer and your iPad/iPhone/iPod touch.

  If it still does not work, install hijackthis on your computer and generate a log of all the running applications on your PC. Also locate the Remote Helper logs on your machine which can be found under:
  
  %APPDATA%\RemoteHelper
  (type this path in Windows Explorer or Internet Explorer)
  
  Email us a copy of both these logs at support@remotehd.com
  
  

• No Sound or keeps buffering

  Follow these instructions to enable audio streaming on your PC.

• EventGhost Configuration

  

  Make sure that EventGhost version 0.3.7 or above is installed and running on your PC. Download EventGhost

  Ensure that Network Event Receiver Plugin is listed under Autostart and is not disabled (crossed).

  Finally, open Remote Helper settings and enable "Integrate with EventGhost" checkbox. You will notice a new EventGhost tab in Remote Helper where you can specify the Network Event Receiver port and password setting in there.

  Once integration with EventGhost is enabled, Remote Helper will start forwarding all Remote HD events to EventGhost.

• Winamp Configuration

  Make sure that multimedia key support is enabled in Winamp.
  This setting can be turned on from Winamp Preferences > General Preferences > Global Hotkeys.

1. What is the difference between the full version of Remote HD and the lite version upgraded to a full version?

   Under the hood, Remote HD Lite is the same product as the full version of Remote HD, with some key features disabled. When you purchase the full upgrade from the iTunes store, Remote HD Lite enables these key features.

   It behaves the same as the full version, with these exceptions:
   
   • The application name displayed in the iPhone/iPod Touch application list, will remain Remote HD Lite.
   • The application remains linked to Remote HD Lite in the iTunes store. This has implications like you will only be allowed to rate or review Remote HD Lite instead of the full version.

2. After purchasing a full upgrade in Remote HD Lite, if I delete and reinstall the application, will I lose my upgrade forever?

   No.
   Full upgrade in Remote HD Lite is marked as permanent. Even if you do not back up your device after purchasing a full upgrade and reset your device, you can safely purchase Remote HD Lite and full upgrade again from the iTunes store without getting charged twice as long as you use the same iTunes account.

3. Is the full upgrade valid for only one device?

   No.
   Upgrades are not bound to a device. They are bound to your iTunes account. You can download Remote HD Lite and purchase the full upgrade on as many devices as you like. You will not be charged again as long as you use the same iTunes account.

   When you purchase for the second time, iTunes will ask you to confirm a payment with full upgrade price. Go ahead and confirm the payment. iTunes will then prompt you that you already own the upgrade. It will deliver the upgrade for free.

• Tap on the current application title to pull up Application Switcher.
• Press the Info button to make Remote HD ask Remote Helper for button labels of current application.
• Hold buttons to explore advance functionality. Like hold the forward or rewind button to fast forward or fast rewind.
• To enable discovery over the internet, leave the "Enable port forwarding" option enabled in Remote Helper.
• Use the hardware volume buttons on your iOS device to control the volume on your computer.
• When watching a movie, leave Remote HD running. Your device's display will go to sleep but Remote HD will remain connected. Control the volume of your PC using the hardware volume buttons, without even unlocking the device!
• Trackpad trails can be turned off from Settings. It will improve the performance of the trackpad.
• Lowering the "Remote View Quality" in Remote Helper will further speed up the Remote View!
• Increasing the Audio Streaming buffer from Settings will increase the lag but remove any jitters and is recommended for music streaming.